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How long does it take to receive the orders?
Delivery usually takes 7–15 business days depending on your location.
Do you ship overseas?
Yes, we ship internationally.
Do you ship to my country?
Most likely! Please enter your address at checkout to confirm.
Can I track my order?
Yes, we will send you a tracking link via email once your order ships.
What are the return rules?
You can return items within 14 days of receipt.
How do returns work?
Contact us to start the return process. We will guide you step by step.
When will I get my money back?
Refunds are processed within 5-7 business days after we receive the return.
When will I receive my cashback?
Same as refunds — generally within a week of return approval.
What size should I get?
Please refer to our Size Guide available on each product page.
Can I place a wholesale order?
Yes! Please contact us via email for wholesale inquiries.
Where are the products made?
Our products are designed in Europe and manufactured in certified facilities worldwide.
How can I pay?
We accept credit cards, PayPal, Apple Pay, and more.
Do you have social media?
Yes! Follow us on Instagram, TikTok, and Facebook @yourbrandhandle
How can I become an ambassador?
Apply through our ambassador form available on the website.
When will I get ambassador payouts?
Payouts are processed monthly via PayPal or bank transfer.
How will I get ambassador payouts?
Once your affiliate link hits the payout threshold, we’ll email you details.
How does the ambassador program work?
You promote our products using your unique referral link and earn commission.
Can I create content in exchange for free clothes?
Yes! Influencer collaborations are possible. Contact us.
Still need support?
Email us at support@alpenduo.com or use our contact page.